Cancellation & Pausing

accountbillingcancelpausereactivatesubscription

Cancelling Your Subscription

When you cancel your subscription:

  1. Access continues until the end of your current billing period
  2. No further charges are made
  3. When your period ends, your account moves to the Free plan
  4. Content exceeding Free plan limits is paused (not deleted)

You can cancel from Account > Billing by choosing "Cancel subscription."

Cancellation Reasons

During cancellation, we ask for a quick reason. Depending on your answer, we may offer a pause option instead -- which keeps your content accessible while pausing billing.

Pausing Your Subscription

If you select a pause-eligible reason (like "too expensive" or "not using it enough"), you'll see an option to pause instead of cancel:

  • Billing pauses for 3 months -- no charges during this time
  • Content stays accessible -- your rooms, communities, and settings are unchanged
  • Billing resumes automatically after 3 months at the same plan and price

Pausing is ideal if you plan to return but need a break from billing.

Reactivating After Cancellation

If you cancelled but haven't reached the end of your billing period:

  1. Go to Account > Billing
  2. Click Reactivate subscription
  3. Your subscription continues as if nothing happened -- no re-enrollment, same price

You'll see a banner on your dashboard when your subscription is pending cancellation, with a quick link to reactivate.

What Happens to Your Content

During cancellation period (before period ends)

  • Everything works normally -- all features, all content accessible
  • You can reactivate at any time

After cancellation completes

  • Your account moves to the Free plan
  • Excess content is paused in LIFO order (newest first)
  • You have a 2-day correction window to choose which content stays active
  • Paused content is preserved indefinitely -- it's never deleted
  • Upgrade at any time to reactivate everything

Paused Content

"Paused" means the content still exists but is not accessible to participants:

  • Paused rooms cannot be entered or edited
  • Paused communities are hidden from members and visitors
  • Paused content is marked with an amber Paused badge on your dashboard
  • Content that has been paused for more than 2 days is locked in place -- you can only reactivate it by upgrading

To learn more, see the section on the correction window in Billing & Plans.

Payment Failures

If a payment fails (e.g., expired card):

  • Your subscription enters a past due state
  • A warning banner appears on your dashboard and billing page
  • You have time to update your payment method before the subscription is suspended
  • Update your card at Account > Billing to resolve the issue immediately